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Original topic:

Missing Secure Folder on Samsung S21 Ultra - T-Mobile

(Topic created: 11-14-2021 07:52 AM)
Vamsee
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Hi SamComm,
I cannot find the secure folder under the Biometrics and security settings. Any idea if this is not available on TMobile version of S21 Ultra?

image


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9 Replies
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My Tmobile S21 Ultra Screenshot_20211114-114151_Settings_39373.jpg
user9Fl0qYN77g
Asteroid
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Try typing it in the phone's search barScreenshot_20211114-105218_Samsung Members_22186.jpg
Vamsee
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I tried this, still didn't find it.
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user751201tmO21
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Vamsee
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Interesting. I guess I'll go ahead and submit an error report and see what the developers have to say.
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Vamsee
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Can you confirm if have the same SW version as mine?Screenshot_20211114-173120_Settings_13512.jpg
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user751201tmO21
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ZUK1 is current
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USBetaModerator
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Hello @Vamsee ,

Thank you for your feedback. If you haven’t already, Please update Samsung members app to latest version from galaxy store and send us an error report immediately after experiencing the issue from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Are you using user profiles on the device ? device is limited to 2 knox folder and if a user folder is created, you may loose ability to create more secure folders but UI should be present.

Regards,
One UI Beta Team

 

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Vamsee
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No, I'm using only one profile.
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