Solved: Update causing freezing and lagging - Samsung Community

GOKUGATO · ‎09-06-2022

Every time comes a new cellphone ours devices have an update that make them slow do u buy a new one. I'm very disappointed of Samsung did update before fold 4 came our now my cellphone is lazy slow and freez. Reset the cell still the same.

Samsung_Moderator · ‎09-07-2022

Hello, We understand how frustrating it is when your phone is freezing and lagging. There are some steps you can take to resolve this issue. Take a look at this article: https://www.samsung.com/us/support/troubleshooting/TSG01001416/

If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

ILoveGabcom · ‎09-06-2022

You can do a hard reset to get rid of files, apps, duplicate, even files of apps you no longer have installed. It's just like a computer. It accumulates junk and you need to clean it out once in a while...at least every couple of years.

GOKUGATO · ‎09-06-2022

Done 2 times start anew account still the same.

ILoveGabcom · ‎09-06-2022

Created a new account is not the same as wiping your phone clean..

user751201tmO21 · ‎09-06-2022

Our phones are never slower after an update ... it's performing proper maintenance that dictates how your phone runs

So , NO , it's not an update scam

GOKUGATO · ‎09-06-2022

I'm a tech guy I now what I'm talking. So. Everybody that their cell slows and freeze and also Bixby turns on by itself to. Every body have the same issue say yo

usermzeJaY3BsM · ‎09-06-2022

Except not everybody is having the same issue. I can only assume you have an S22 as you never mention what device you have, but posted this in the S22 Forums. My S22 Ultra had no issues with the update that occurred after the Flip and Fold devices came out. This is why most are suggesting the factory reset option. I am sorry this did not work for you.

GOKUGATO · ‎09-06-2022

S 22 ULTRA

user751201tmO21 · ‎09-06-2022

.
You're still missing something

We have two S21'S and two S22'S and all four run great
(and on old S7 Edge that performs great, except battery wise)

So then the big question...

... What have you performed to attempt to improve the performance of the sluggish phone ?

Geek_DTech · ‎09-06-2022

I usually power cycle my phone OR boot into safe mode to see if there are 3rd party apps or apk's that are causing the issue on my samsung phones.

Original topic:

Update causing freezing and lagging

1 Solution