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Original topic:

Screen doesn't wake up from lockscreen often times on my Galaxy A52 4G

(Topic created: 07-27-2023 05:33 AM)
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venkyp
Astronaut
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A Series & Other Mobile
Hi,

I have been experiencing issues with my phone for the last 2 weeks. My phone doesn't respond to touch (double tap to wake up) or lockscreen button most of the times. It responds after multiple attempts and at random intervals. 

Is there any active bug reported for this issue?

Thanks!
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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hi venkyp, welcome to the Community, and thanks for reaching regarding your generally unresponsive buttons and touch screen. Your Galaxy phone’s or tablet’s touchscreen is the main way of navigating your device, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny: https://www.samsung.com/us/support/troubleshooting/TSG01213974/

If you cannot adjust the sound on your device using the Volume keys or turn off your device with the Side key, you need to first identify whether it is a software or a hardware issue. Follow the guide below to troubleshoot the malfunctioning keys issue: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-the-keys-on-your-galaxy-device-sto....

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hi venkyp, welcome to the Community, and thanks for reaching regarding your generally unresponsive buttons and touch screen. Your Galaxy phone’s or tablet’s touchscreen is the main way of navigating your device, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny: https://www.samsung.com/us/support/troubleshooting/TSG01213974/

If you cannot adjust the sound on your device using the Volume keys or turn off your device with the Side key, you need to first identify whether it is a software or a hardware issue. Follow the guide below to troubleshoot the malfunctioning keys issue: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-the-keys-on-your-galaxy-device-sto....

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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