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Z Fold 4 s pen doesn't work properly

(Topic created: 12-21-2022 03:50 AM)
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lilyfigue608
Asteroid
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Fold & Flip Phones

Recently, my s pen has not been working correctly on all parts of the main display of my z fold 4. It's almost like there are dead spots on my screen. I can't write on these parts. However when I touch those areas to swipe with my finger/move the screen it's fine. It won't work with the pen though. Not sure if this started after one UI 5. I wasn't using my fold as much in recent weeks as my SIM card was in another phone but now it's back and I'm disappointed to be running into this issue. Not sure if it's happening to anyone else.

 

 

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Samsung_Moderator
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Community Manager
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Fold & Flip Phones

Hello, We know how frustrating it is trying to use the S Pen and portions are not being recognized. This article provides that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001457/

If the steps are not helpful, then as @LongHiker stated, it is recommended to have the phone evaluated by a technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside he U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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6 Replies
LongHiker
Legendary Samsung Care Ambassador
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Fold & Flip Phones

@lilyfigue608 Do you have a case on the phone? If so, does it have magnets? or have you attached magnets to your phone? 

Magnets will disrupt the ability to use the S Pen. Removing the magnets will restore proper operation. 

lilyfigue608
Asteroid
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Fold & Flip Phones
No magnet on my case. Switch between a Samsung case and a 3rd party. Just so strange to me. Phone hasn't been dropped or anything either
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LongHiker
Legendary Samsung Care Ambassador
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Fold & Flip Phones

@lilyfigue608 You may have to take it in for a service evaluation. 

No problems on my Fold 4 running UI 5. 

DaleNet
Nebula
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Fold & Flip Phones
Just in case, try going into recovery and clearing the system cache and repair apps.
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lilyfigue608
Asteroid
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Worth a shot. Thank you
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, We know how frustrating it is trying to use the S Pen and portions are not being recognized. This article provides that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001457/

If the steps are not helpful, then as @LongHiker stated, it is recommended to have the phone evaluated by a technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside he U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html