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Original topic:

VM App not working

(Topic created: 06-30-2022 03:48 PM)
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dataguru
Constellation
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Galaxy S Phones

I have a S20+ 5G, unlocked with service through Straight Talk. I recently switched out the AT&T Sim card for a Verizon. After the switch, the visual voicemail no longer works, the voicemail app no longer works, and I no longer get voicemail notifications.  I can access voicemail through the contact list which is how I found out that I had 6 VMs.

Any suggestions on what I can do to fix any or all three of the issues?

2 Replies
Solution
user_ams007
Samsung Care Ambassador
Options
Galaxy S Phones

Open the settings for your visual voice mail and then clear all the cache and data from the app, after you do that open the application and turn on all the notification settings, you can also access the settings for your visual voice mail from the phone application, make sure that you turn on all the settings Screenshot_20220630-184719_Call settings_2346_1656629240.jpgScreenshot_20220630-184631_Settings_2344_1656629191.jpgScreenshot_20220630-184726_Settings_2347_1656629246.jpgScreenshot_20220630-184635_Settings_2345_1656629195.jpg

If you continue to have concerns with visual voicemail, contact your service provider.

dataguru
Constellation
Options
Galaxy S Phones

Thanks, that worked.

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