Hey there, and welcome to the Community! @KennewickMan made a great suggestion, do check that your apps aren't hidden with that "hide apps from home and apps screen" option. Additionally, check to see if the apps are at least still in your app drawer, and not just gone from the home screen. If they are, all you need do is re-add whichever apps you wish to your home screen again.
If these are not the case, thankfully we can do further troubleshooting to get to the root cause.
First thing to try is Safe Mode, which can see if a rogue third-party app may be causing this behavior. Utilize this guide and see if it still has those icons missing: https://www.samsung.com/us/support/answer/ANS00062983/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
Hey there, and welcome to the Community! @KennewickMan made a great suggestion, do check that your apps aren't hidden with that "hide apps from home and apps screen" option. Additionally, check to see if the apps are at least still in your app drawer, and not just gone from the home screen. If they are, all you need do is re-add whichever apps you wish to your home screen again.
If these are not the case, thankfully we can do further troubleshooting to get to the root cause.
First thing to try is Safe Mode, which can see if a rogue third-party app may be causing this behavior. Utilize this guide and see if it still has those icons missing: https://www.samsung.com/us/support/answer/ANS00062983/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
