Original topic:

Visual voicemail is not working, no solution from Samsung or AT&T

(Topic created: a month ago)
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Pieciu
Asteroid
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Galaxy S22

Visual voice mail is not working. I used it in the past but, few months after purchasing s22 ultra it stopped working. I can't find solution I installed, uninstalled cleared cache, etc. I talked to Att, nothing works

8 Replies
meself
Honored Contributor
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Galaxy S22
Try settings apps than visual voicemail and force stop at bottom than clear data and restart
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Pieciu
Asteroid
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Galaxy S22
Yes I tried it multiple times. I cleared data and cache. Set the app again. The app does load previously received voice mails, but, when the new one comes, it does not load.
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meself
Honored Contributor
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Galaxy S22
Try submitting feedback beyond what you have done not sure about anything else
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Pieciu
Asteroid
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Galaxy S22
I will try. Thank you for your response. I appreciate your time.
meself
Honored Contributor
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Galaxy S22
Did see a recent post about the visual voicemail app waiting on fix seems one last week I think didn't fix issue
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dougfifer
Asteroid
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Galaxy S22
I have the same issue after the last update, just keeps me an error"says" there was an error loading visual voicemail. It doesn't show any messages at all and I use my phone 70% business and I need it to work . I paid way too much money for basic features to not work on my 22Ultra
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dougfifer
Asteroid
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Galaxy S22
Exact same thing on my 22ultra, it's frustrating
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userdt2TkUE18X
Constellation
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Galaxy S22

Here is the solution that actually worked for me on my S23 Ultra.

Go to Settings > Apps > Visual Voicemail or Voicemail. Click Force stop. (This was important!)

Then click on Storage. Do Clear cache and then Clear data.

Then go to Settings then open General Management look for reset and reset mobile network settings only.

Then go back to Home. Open Visual Voicemail. It will then go through its setup and ask for the permissions it needs.

Once I did all that, Visual Voicemail starting working again!

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