Visual voicemail is not working, no solution from Samsung or AT&T

[Pieciu]

Visual voice mail is not working. I used it in the past but, few months after purchasing s22 ultra it stopped working. I can't find solution I installed, uninstalled cleared cache, etc. I talked to Att, nothing works

[KGBurton]

This one fixed it for me. Thank you.

[useryRn0N32xwb]

This one worked for me today.  Thanks!

[MAMacK]

I have a S24 Ultra and it did not work for me. I have even been on with AT&T and they can't figure it out. Samsung will be next.

[Members_28klGk0]

I tried this as well, but as soon as I get a new voicemail it reverts back to the same error. By the way I’m using a Galaxy Flip 6. 2nd one as AT&T suggested it was a defective device. 

[rntkid]

Thank you, thank you!  It worked!

[Badlizzie]

Userdt2TkUE18X that solution didn't work for me at all. Nothing has worked, I Conyers to get the message that something went wrong. This is the most annoying issue, any other suggestions?

[dougfifer]

I didn't have to do anything to mine, it just started working again on it's own after taking a couple months off.

[Members_6h8W9is]

In my case, I switched carriers on my Galaxy S22 Ultra. Visual Voicemail wouldn't connect, even after trying the reset steps described previously.

My new carrier (USMobile) has a voicemail password reset option in their app, so i used it and tried network reset steps again. Visual voicemail still had the old messages downloaded, but none since the switch.

I used the option from visual voicemail to dial in, entered my new (temporary) PIN and then used the automated prompts to reset it back to the one I wanted.

That solved it for me - the app recognized the new message(s) I knew were there - it had to re-download older ones, but listed them, too.

[happywolf]

I've researched and tried all the noted fixes, none of which work on my Galaxy S24 Ultra on Visible network. I chatted at length with Visible. They only had the same solutions I'd already tried. At this point, I'd just be happy to get rid of the visual voicemail setup screen and have the voicemail icon call *86 the way it used to. So very frustrating.

[Cosmariner]

I think the issue might be password related, or just needs a password change to reconnect. Seems like Samsung now needs a 7-15 digit password for some reason, but my voicemail password was only 4, and had been for  15 years. It wouldn't work when I tried to change it through the visual voicemail, but when I went to standard voicemail and changed it to 7 digits, and then changed it in visual voicemail, it started working again after not working for a couple months.