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S23 Preorder Feedback ; Trade In deals / Promotion feedback

(Topic created: 02-04-2023 11:20 AM)
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SC1988
Halo
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Galaxy S23
These are the worst preorder trade-in deals ever. How dare Samsung try forcing us to sign contracts for 36 months with carriers to get the best deals. Gen Mill and Gen Z hate contracts. People need to boycott till they drop the prices for unlocked trade. For the previous s22 and fold and flip 4 models. CLEARLY SOME PEOPLE ARE BRAINWASHED STILL GETTING THEM. Sadly looking for clout as well. How pathetic.
669 Replies
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Galaxy S23
That makes business sense however, short changing Samsung users is not the way to keep the customers that you already have.
jk1211
Asteroid
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Galaxy S23

I agree it makes sense to want switchers but when you lose your loyal customers that does not give you a net gain. 

I get they can't give $1000 for an S22 Ultra, but $375 for a $1000+ S22+, and $500 for an Ultra, like really? 

THEY are devaluing their own brand and market here, not us.  They are crashing their own resale values. 

I'd expect half $500-550 back, that's not a lot to ask on a phone that is 1 year or less old.   The Ultra should be $600-650.  Give half back at least.   I get they don't care about storage size.

Samsung corporate really needs to read the room.   Look around these forums, Reddit, YouTubers, etc. The #1 jab is trade-in values and people aren't upgrading over it.   If all you can get is a few iPhone switchers and few poeple with older devices, good luck with those Q1 numbers! They are losing a huge chunk of yearly upgraders over tiny bits of money grand scheme.

user_39dbvlo0s
Astronaut
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Galaxy S23
I agree!! I'm done with Samsung!!
Geno71
Samsung Care Ambassador
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Galaxy S23

Well, as disappointing as it may seem to some, simply based on prior experiences, it's still a pretty good deal. And they give you a storage upgrade, and maybe even some accessory credit if you pre-registered. What other manufacturer is giving any incentives like these? I can totally understand wanting to vent, but to say you're done with Samsung? I mean it's your choice, but makes me wonder, who do you believe will treat you better?

 

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Galaxy S23
The extra accessories are a good thing, don't get me wrong. The way the website is set up it only chooses certain ones which are not necessarily good matches. However, I did discover that if you choose the accessories you actually want before you put the phone in the cart it works out just fine. I would rather put the $150 credit towards the phone though.
jk1211
Asteroid
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Galaxy S23

I disagree it's a "pretty good deal."  I dont care about Samsung store credit.  Id rather have that $100 off the phone. 

That plus really devalued S22 trade-ins simply makes it not worth buying another Samsung device.  If it's going to be worth 38% again next year, no one is going to keep buying devices if even Samsung itself values it at 60% less after 1 year or less.  That's a really poor investment of one's money if it's worth near nothing after that short of a time.

I also don't care about the storage upgrade.  256gb base now means the storage upgrade is way less important to many. 

Again, take $100-150 credit (trade-in or whatever you want to call it) off the price rather than silly store credit or storage upgrades and we'll talk. Give us the choice to choose the storage upgrade or $100 off the phone if we only want 256gb.  But of course, storage costs pennies per gb these days, so giving someone $5-10 of storage in chip cost as a"deal" looks like a win.

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Galaxy S23
Samsung is still a great company that makes good products. I'm not going to stop using them all together but, I'm probably not going to buy the new phone anytime soon.
user_39dbvlo0s
Astronaut
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Galaxy S23
Right after I posted my complaint, I had to use the code to open my phone again, i want to throw the phone in the ocean back to Frickin Korea!! šŸ˜”šŸ˜”šŸ˜”šŸ˜”šŸ˜”
Emthmt28
Asteroid
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Galaxy S23
Strange I'm getting 1000 for my S21 Ultra.
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Rudy818
Astronaut
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Galaxy S23
you're absolutely right , they deleted my post because I was complaining about the unfair trading amount that they want to give me for my galaxy s22 ultra....they are super stupid