Original topic:

Galaxy Watch series persistent voicemail notifications - Samsung lack of customer service

(Topic created: 04-15-2022 08:03 AM)
realaud
Galaxy
Options
Galaxy Watch

I am really not loving this Samsung support model, which appears to be "let's start a community and let users solve each other's problems and we won't have to do anything at all" and maybe you can hope that Samsung support will see your post and weigh in.

Samsung must develop a way to dismiss persistent notifications. I don't need a constant notification on my watch of a voicemail that does not exist. It wastes battery power and annoys the user. THERE IS NO VOICEMAIL. At the very, very least, the notification should disappear when the voice mailbox is accessed (message or not). There also is absolutely no reason for a notification to be ongoing. If a user saw a notification and chose to ignore it, there is no reason to keep reminding them of it. ONGOING NOTIFICATIONS SHOULD NOT EXIST.

I noticed that even when there is a legitimate voicemail notification, I cannot dismiss it until I access the voicemail. This is wrong. At the very least there should be a setting whereby you can a) select if you want notifications to be ongoing and b) select how many times and at what intervals you want to be reminded, or c) not have an ongoing notification at all.

I understand this particular issue seems to be with the Galaxy Watch 4 and T-Mobile, and T-Mobile says their Samsung tech liaison team is working with Samsung, and Samsung will, supposedly, eventually come up with a fix for it. But it would not be happening in the first place if any of the suggestions above were utilized. I also understand that some people have had success with resolving this issue by factory resetting their watch. I refuse factory reset my watch for a minor issue, especially when the backup data may contain whatever error is causing this, and I don't want to have to go through all my settings again after a reset, just to get my watch to function properly.

 

 

79 Replies
Oxford
Black Hole
Options
Galaxy Watch
All the time! I have just gotten to the point where I don't even clear the notifications anymore, that seems to lessen the number of notifications I get.
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usert0lGhJ0y4p
Asteroid
Options
Galaxy Watch
Haven't had that problem. Have you tried resyncing your watch and phone?
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Mebe83
Constellation
Options
Galaxy Watch

Yeah it's super annoying!  I got a big update on my watch this morning and was hoping that it would fix the problem but no, it's still happening smh.

 

 
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Lex323
Asteroid
Options
Galaxy Watch
I keep getting this notification. I have listened to all of my voice messages and this notification keep recurring every day. 
jamaal02
Cosmic Ray
Options
Galaxy Watch
Galaxy Watch 5 keeps giving voice-mail notifications, but there is no voicemail.
tcass35
Astronaut
Options
Galaxy Watch
I am also having this problem with a Galaxy watch 5 pro
T-mobile can't fix it after spending hours on the phone and resetting!
Samsung says to take the watch to service center Ubreakitifx/Asurian, called and they say they don't work on these watches
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NiftyBroETH
Astronaut
Options
Galaxy Watch
I have TWO persistent voicemail alerts on my watch5. I'd love to have them both disappear when I dismiss, but I'd settle for just ONE alert!
Yes I have digits w tMob.
Yes I have 2 separate numbers, but it's paired with my Samsung note 20 5g ultra long name phone.
No I can't find a way to remove one of the apps
Help please?
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bill-e
Samsung Care Ambassador
Options
Galaxy Watch

I do not have this issue with my VZW Watch 5 Pro. 

I did not read through all the posts but I often get persistent notifications on my phone and the only way I've found to clear them is by clearing the Notification panel on my phone. 

 

 

 

 
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor
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user7ARNT4mqN4
Constellation
Options
Galaxy Watch
I totally agree with everything you said. But my issue is with my voicemail notification remaining even AFTER I have checked and cleared my voicemail messages on both my phone AND my watch!!! CRAZY!!
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bratcat
Astronaut
Options
Galaxy Watch
This constant voice mail notification drives me crazy and drains my watch battery!!!! Please fix this.
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