Bespoke Dishwasher/Fridge: Panel Inventory Feedback

[RobertD1]

I recently purchased a 4-door flex Bespoke refrigerator from a local Samsung retailer after seeing a promotional offer from Samsung.  This promotion allowed for the customer to register the product through Samsung and receive +$400 towards the purchase of any of the colored glass panels.  I followed the rules and received a confirmation code then proceeded to purchase Clementine and Sunrise panels only to find out that these colors, among others, are NOT AVAILABLE.  I have called Samsung multiple times to a) order panels or b) find out when they will be available only to be routed in circles between general customer service, promotions and complaints.  I cannot understand why a major electronics and appliance manufacturer like Samsung would make this offer and not ensure that there was adequate stock for all colored panels.  I am also dumbfounded as to why nobody I've spoken to can comment on when these colors will be available.  

Several years ago I purchased one of the first plasma-based flat screen TV's from Samsung and one year to the date of purchase, the TV broke.  I fought with Samsung for answers, received none, then tossed the TV only to find out a week later that there was a class-action lawsuit against Samsung for this particular TV.  I would hate to think that Samsung would again be hit with a class-action lawsuit for offering a promotion that they ultimately have no inclination to fulfill or uphold.  

My code is good for one year (now 10 months left) and I would appreciate someone within the Samsung organization to address this issue as I suspect there are many more customers out there who purchased Bespoke refrigerators after falling for the same promotion.  

[tsboring]

I've been Googling and everything is coming up as Not Available - and I live in Texas! There should be some available around here, but I haven't been able to find the Navy Glass.

[userZ26jhgj62A]

I'm in Texas too. I've had 4 panels shipped to me, all but 1 came damaged. BTW it's Navy Steel, there is no navy glass. Try samsungparts(dot)com. I have the 3 door, so I don't know about 4 door availability

[JeffS24]

This whole promotion was a joke. The incentive for the additional panels was good, purchased a 29" 4 door (not cheap). Received a code that had already been used and never was able to get the additional panels. After going back and forth to try and resolve, they basically just ghosted me. Horrible promotion, do better next time.

[GuinnessGirl]

I have the Samsung Bespoke 4 door smart french door refrigerator.  I love it!  It came with the free panel rebate.  I have been trying to get the emerald green panels and they are always out of stock.  Is there a wait list or a way to find out when they are in stock?

[user_ams007]

The best way to find out what panels are in stock is to contact Samsung's e-commerce department directly, They should be able to assist you further

+1 800-726-7864

[JeffS24]

This whole promotion was a joke. The incentive for the additional panels was good, purchased a 29" 4 door (not cheap). Received a code that had already been used and never was able to get the additional panels. After going back and forth to try and resolve, they basically just ghosted me. Horrible promotion, do better next time.

[JeffS24]

This whole promotion was a joke. The incentive for the additional panels was good, purchased a 29" 4 door (not cheap). Received a code that had already been used and never was able to get the additional panels. After going back and forth to try and resolve, they basically just ghosted me. Horrible promotion, do better next time.

[user_ams007]

I'm sorry that you are experiencing problems with your purchase . Please contact Samsung e-commerce directly and explain everything to Them especially the promotion code problem , I have had problems with promotion codes before, and Samsung was able to help me. Please contact them,
+1 800-726-7864

[LeoKnightas]

Works as advertised, however the "Black Stainless Steel" color doesn't match the "Charcoal Black" glass panels of my Bespoke fridge. In addition, the "Matt Black Steel" panels won't match my dishwasher color either. So now I'm stuck with mix matched appliances. I won't purchase this brand again.

No, I do not recommend this product.

Response from SAMSUNG :

Hi LeoKnightas,   We understand how you feel regarding your dishwasher. We are here to help you.   We know how important it is to have matching appliances as they contribute a big factor to the design of the interior of your home.   We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147664601), to help our team pull up your information. Have a great day!   ^Rodel