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I was curious if a Family Hub be on two different profiles using SmartThings? For instance, the Family Hub is linked to my account, but my wife... View Post 
curiouslittlebeastie
1. signin to familyhub using samsung account #1. 2. Signin to phone #1 smartthings app using Samsung... View Post |
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I was so excited to get my new Samsung refrigerator, and connect with it in the SamertThings app. When i did i learned that the SmartThings App... View Post 
Samsung_Moderator
Hi there! I certainly understand your frustration with not being able to access these things on your... View Post |
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How come my airdresser leaves clothes smelling bad? I left clothes in airdresser and my clothes have a rotten smell or it smells like when leaving... View Post
Samsung_Moderator
Hi there! Great question! As tom2055 mentioned, it is recommended to remove your clothes from the Ai... View Post |
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Hello just recently my samsung jet bot+ vacuum stopped automatically emptying the dust bin. This is a new issue as it has always emptied on its... View Post
Samsung_Moderator
Hello, I can certainly understand the frustration of your Jet Bot not emptying the way it is designe... View Post |
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I have a Jet Bot and Jet Bot AI+ that both have the self empty station. They were both working awesome and emptying when the bin would fill up,... View Post
Samsung_Moderator
Hi there! I definitely understand the concern with your Jet Bot not emptying. It sounds like you've ... View Post |
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Can the Jet Bot vacuums be used on different floor levels without creating new maps each time? I don't see the option to create separate maps... View Post 
userJXRelZSleD
Hi, I have the same issue with not being able to map my a second floor with the Jetbot AI+ without d... View Post |
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So, it had been a while since I checked my Family Hub and Smart Things app on my phone. I checked them a couple days ago to see how things in the... View Post 
user5fqcmxMXCd
Since I posted my issue above, I ran to the store and replaced my router. I had a Netgear Nighthawk.... View Post |
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i have a new range that is not smart things supported, how do i turn off the wi-fi coming from it <hidden> View Post 
userJFp2KnH0q6
To turn wi-fi off Press clock icon press for 3 seconds , choose 7 , 1 is on , 2 is off , press 2 and... View Post |
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Hi, My powerbot-e vacuum is having some problem with its gears /wheels, so I need to check how to correctly disassembly to replace the bad... View Post
Samsung_Moderator
Hi there, we definitely understand the inquiry and encourage you to contact our parts department- J&... View Post |
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I have a Jetbot Ai+ that will not empty the dust bin. It verbally states the motor filter is clogged. The vacuum will empty the dust bin when... View Post
Samsung_Moderator
Hello there, I apologize for the issue reported and would recommend to verify the vacuum maintenance... View Post |
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I have a 7060 and it recently developed a thing where it won't run on carpet. When it comes across thresholds it treats them as barriers, and... View Post 
SamsungCaleb
Hello, I understand how this may be cause for concern have you tried the following below? Make sure ... View Post |
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When pressed Pizza tab on stove it shows 400 degrees for cooking pizza. Store that made pizza said 425 temp for 15 minutes. What is real time and... View Post 
SHADOWGATE
No Worries. Sometimes it's better to just judge the cook time yourself . kind of like when you cook ... View Post |
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Hi! My Bot makes a dying cat sound when it's operating. I just changed the brush roll to it recently. And there doesn't appear to be any... View Post 
userOJeokA1Cr1
Ours worked fine, and then suddenly a few months past a year it is so loud that we can only let it r... View Post |
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Great vacuum but after just 2 months the Turbo Action Brush has stopped spinning. Long hair got into the bearing of the removable spinning part and... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! @GaryB82 is correct getting set up for service would be the best ... View Post |
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bought this microwave second hand, worked fine for a while now suddenly stopped heating, noticed the clock is showing numbers with one bit... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend if you have not already to try the informing in... View Post |
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I am new to the Samsung appliance family. I have the Smart Washer, Dryer and Range. I am very confused though. My washer and dryer will tell me... View Post
Samsung_Moderator
Hello! Thank you for reaching out! From what I could find this does not seem to be a feature, I woul... View Post |
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After 3 weeks, the AI function on my new Bespoke AI Stick Vacuum stopped engaging. Â Whether I was on hardwood floor or carpet, the setting... View Post
Samsung_Moderator
Hello! Thank you for relaying this information! It should be most helpful to the community! View Post |
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My fridge has the message that the energy AI update is not available every time I try to update it. I reset the fridge and my network is fine for... View Post
Samsung_Moderator
After looking into this further this is a compatibility issue, the AI energy mode is not available o... View Post |
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Model FR29BB8600QLAA Bespoke fridge not making ice hours after install. Water fill.and picture autofill are working with no issues so its not a... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying the steps in the following link: https:/... View Post |
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Hello All, I own a Samsung flex 28.1 refrigerator was cleaning the water dispenser area using goof-off (which is a mistake) and now I am left... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! You can try our parts' website samsungparts.com. You can also cal... View Post |
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We just installed a Samsung induction range model NE63B8211SG/AA. What is the part number to purchase additional oven racks for this range? Where... View Post
Samsung_Moderator
Hello! Thank you for reaching out! To purchase more racks please visit samsungparts.com, and enter y... View Post |
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Anyone have a fix for this? ... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying the reset switch on the inside top of th... View Post |
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New user here and I am trying to figure something out.... ... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is not a feature for it to connect to the family hub. It may... View Post |
