Original topic:

Jet 90 Turbo Action Brush

(Topic created: 05-01-2024 10:11 AM)
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userw5jfUO1kG3
Constellation
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Kitchen and Family Hub

Great vacuum but after just 2 months the Turbo Action Brush has stopped spinning. Long hair got into the bearing of the removable spinning part and it doesn't seem like it can be disassembled to clean it. I could return the whole vacuum to Costco but aside from this problem I really like it.

PXL_20240501_170226200.MP.jpg

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! @GaryB82 is correct getting set up for service would be the best option if you do not want to go through with a return/exchange. You can try these steps in the link below but as it seems you most likely have tried it already.

 

https://www.samsung.com/us/support/troubleshooting/TSG01204474/

 

You can use the link provided by the ambassador or send any moderator a private message or call in directly at 1 (800) 726-7864 with your full model and serial number to get set up for service.

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2 Replies
GaryB82
Epic Samsung Care Ambassador
Options
Kitchen and Family Hub

I would suggest contacting Customer Service it may be covered under the warranty.

https://www.samsung.com/us/support/contact/



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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! @GaryB82 is correct getting set up for service would be the best option if you do not want to go through with a return/exchange. You can try these steps in the link below but as it seems you most likely have tried it already.

 

https://www.samsung.com/us/support/troubleshooting/TSG01204474/

 

You can use the link provided by the ambassador or send any moderator a private message or call in directly at 1 (800) 726-7864 with your full model and serial number to get set up for service.