Apps are crashing and tv keeps freezing

[userBxyuigB4Yy]

I just bought the UN70TU7000BXZA yesterday and it already has major issues. Apps (Netflix and Prume Videos) crash within a couple of minutes. I have tried all of the troubleshooting solutions and nothing has worked (hard reset, factory reset, router reset, updating the software, updating the app). The TV even freezes when I am just accessing the settings menu. I have another Samsung TV in my room and it doesn't have this problem at all. Online support was not able to help at all.  This is extremely frustrating as it would be difficult for me to carry this TV out to my car to bring it in for an exchange or warranty repair. 

[SamsungAl]

What firmware version is the TV currently running?

[userXmQIMTytX9]

Have you received any help with this issue because I’m experiencing the same problems with my tv I purchased 

[MsBri1 · Accepted solution]

If you have tried all the following in the link below, service is required. 

https://www.samsung.com/us/support/troubleshooting/TSG01003027/ 

To have service set up, please feel free to reach out to us directly via one of the following options and with a link to our thread.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

[MsBri1]

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