TV power cycling

[userQX8Jvn9K2H]

I need help with my TV, it keeps turning on and off by itself with a black screen and not responding to the remote. 

[Samsung_Moderator · Accepted solution]

Hello! I completely understand your concern with the TV power cycling as well as the black screen. I'll be more than delighted to assist.

1. Check the power source to ensure that the TV is properly plugged into a stable power source.

2. Remove the batteries and then press Power for 8 seconds to reset the remote. Then reinsert the batteries and try to use the remote again. 

3. If the TV stays on long enough to navigate through channels please be sure to check for software updates and install them is necessary.

4. Factory reset: https://www.samsung.com/us/support/answer/ANS00077524/

If none of the above steps resolve the issue then this will require service. Depending on your warranty you will have a few options.

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/