Original topic:

Problem with A05s Charging

(Topic created: yesterday)
68 Views
Neme1
Astronaut
Options
A Series & Other Mobile

I recently bought an A05s 4G, and I used it for a couple of days, but I ran into a little problem. My phone shutdown after the battery reached to 0. I put the phone to its own charger 10 minutes later, as I came back home, and It vibrated, not showing anything on display. I let it for Two hours, and I checked it afterwards. Still not powering on, still vibrating after charging. I had battery drainage before on other devices, and even on Samsung ones, but this time, it didn't want to turn on at all. I tried a soft reset, I tried to hold the power button, still no answer. Is it a hardware-related problem or a software-related one? How can I solve it?

Thank you.

0 Likes
2 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
A Series & Other Mobile

Sounds like the battery died if it’s still within the return window I’d suggest returning it if not you have a few options.

1. Contact Samsung support for warranty 

2. Contact a repair center and have it checked out

3. Contact your Carrier if you have insurance on your device 

https://www.samsung.com/us/support/contact/

https://www.samsung.com/us/support/service/locations/



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


3Fees
Supernova
Options
A Series & Other Mobile
Never let your battery go to zero, the battery is deeply discharged and needs a boost to get charging again if the battery is still good. You can try a different charger and cable otherwise you'll need a service center to check the battery and get it going or replace the battery.

Cheers
3Fees
0 Likes