Chromebook plus touchscree-issue

SOLVED
Asteroid

Chromebook plus touchscree-issue

[ Edited ]

Please take a look at this vid. https://youtu.be/h4K7xl01UB8 (NOW: working video!!!)

 
This is my CB+ going nuts. It acts as if someone would use the trackpad extensively while I don't do anything. Seems it is falsely registering input all the time. Restart fixes issue for some time. Then randomly starts again. What is happening, and how can I fix it? 
 
Edit: it is a touchscreen issue. what it's doing in the vid is pinchzooming wildly. any guess what's the problem?
 
Edit 2: Over at the google forum someone noted that users had similar issues after cleaning the screen with a spray or liquid. This device has not been cleaned. No liquid has yet touched the surface of the screen.
Screen going wild with pinchzoom, while I do nothing. Any ideas?
1 ACCEPTED SOLUTION

Accepted Solutions
Samsung Moderator
Solution
Accepted by SamsungCole (Samsung Moderator)
‎03-14-2018 06:52 AM

Re: NEW VID: Chromebook plus major issue (touchscreen???)

[ Edited ]

Can you guys shoot us a private message with your full model and serial number? Thanks.

 

 

 

**Edit to add solution to post. The fix for this issue is currently service repairs. You can message any of the mods for more details. Smiley Happy

 

Send a message to Cole: http://bit.ly/2igAXKH
Send a message to Jam: http://bit.ly/2ihPL97
Send a message to Gill: http://bit.ly/2mcMgp1
Send a message to Michelle: http://bit.ly/2CGMMUe

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

120 REPLIES
Asteroid

Re: NEW VID: Chromebook plus major issue (touchscreen???)

Over at the google forum someone noted that users had similar issues after cleaning the screen with a spray or liquid. This device has not been cleaned. No liquid has yet touched the surface of the screen. The errativ behaviour started while watching a video on amazon prime (probably not connected Smiley Wink )

Samsung Moderator

Re: NEW VID: Chromebook plus major issue (touchscreen???)

The screen doesn't look like it may be damaged in any way, correct?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: NEW VID: Chromebook plus major issue (touchscreen???)

No, no damage at all. Some fingerprints, that's all. Also even hardware reset and Powerwash did not work.

Constellation

Re: Chromebook plus touchscree-issue

Mine has the exact same problem!

 

Asteroid

Re: Chromebook plus touchscree-issue

Mine is having the EXACT same problem. I've tried to do some research, and folks on reddit and the google forums are reporting the same thing, so this seems to be - unfortunately - a widespread issue.

 

I had hoped it was a software issue, but I did everything I could to troubleshoot the issue: I've powerwashed the machine and reset every setting. I've removed all of my extensions and apps. I even browsed in guest mode. Nothing seems to fix the issue.

 

My device is less than two weeks old, and it is in perfect condition. I was really looking forward to it, and have loved it so far, but like your video proved -- it is unusable in its current form. Restarting it fixes the problem for a few minutes, but as soon as I adjust the angle of the screen the issue starts again (i.e. the screen seems to be registering "touches" when there aren't any). I can upload a video of mine doing it as well, because this issue needs to be addressed and understood. I'm hoping I, and others, just got lemons, because this doesn't bode well for the future of this device for people not as lucky as I am to still be in my return window...

Samsung Moderator
Solution
Accepted by SamsungCole (Samsung Moderator)
‎03-14-2018 06:52 AM

Re: NEW VID: Chromebook plus major issue (touchscreen???)

[ Edited ]

Can you guys shoot us a private message with your full model and serial number? Thanks.

 

 

 

**Edit to add solution to post. The fix for this issue is currently service repairs. You can message any of the mods for more details. Smiley Happy

 

Send a message to Cole: http://bit.ly/2igAXKH
Send a message to Jam: http://bit.ly/2ihPL97
Send a message to Gill: http://bit.ly/2mcMgp1
Send a message to Michelle: http://bit.ly/2CGMMUe

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Astronaut

Re: Chromebook plus touchscree-issue

Same issue here. Anything new?

Asteroid

Re: Chromebook plus touchscree-issue

[ Edited ]

I'm having the exact same issue, touchscreen going nuts, not usable until I reboot. I've only had it a week so very disappointing. Anyone find a solution for this? Has Samsung contacted anyone? 

Asteroid

Re: Chromebook plus touchscree-issue

No solution, unfortunately. I returned mine and got a new device, and have not had an issue (so far...). The Samsung mods did DM me and I sent over a video of the issue on the defective device. Hopefully as they see more people experience this, they can find some solution for everyone. 

 

Best of luck!