Hello @VeryUnhappy, thank you for reaching out to the Community. We understand that how inconveniencing it can be when you cannot get the support that you need for your Galaxy Book. I do have one question regarding the unit; can you verify the exact model number?
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Thank you so much, VeryUnhappy, for sharing that product information. When you have a moment, could you let me know the specific concern(s) youโd like support with, so I can best assist?
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