Galaxy Book4 Edge

[minasarahi]

Anyone know how I can fix my book 4 edge it won't turn on or react to restarting it yes I tried the pressing of the power button even other combos like home ctrl and power many variations. It only turn when connected to the charger for like 1min to the powering on and then turns off. A battery image come on aswell and it shows it at 100% then shuts off again ....it's 27 days shy of it being a year since purchased and it's already failing anyone help please 🙏 

[Crzy4life]

I'd take it to your nearest Verizon Store/ Service center. Regardless if you have an extended warranty or not, it should definitely still have and be covered under Samsungs warranty. 🙏

[minasarahi]

Bro I was able to register it but it says it warranty is over but I have a receipt <removed>

[Crzy4life]

I just realized that I don't even know if your carrier service is with Verizon 🙄. But in this case it shouldn't matter!! Have you tried talking with your carrier about it? (I'm sure you have) But if you have already tried, are they the one's that told you that? If so you must be with Verizon's service!! I've been with them for 12 years and I'm so done with them! Anyway, the point I am trying make is I would NOT Accept that and wouldn't leave my carrier's store until they make it right, even if they need to deal with Samsung about this! Has anyone even offered for you to be able to pay even a prorated fee to get it fixed?

[Samsung_Moderator · Accepted solution]

Hello minasarahi, 

We are sorry to hear about the issue with the galaxy book and absolutely will assist with getting this evaluated. We invite you to contact us via Private Message by selecting and clicking on the chat option of any moderator with the following information: 

-Full name
-street address
-email
- Model Code & Serial Number
- place of purchase
-bill of sale (to validate warranty status)

It will be our pleasure to assist you further from there!