I've started getting an error message which comes over and over. It dims the screen and freezes everything. If I'm watching a video it stops. Can't do anything. The error message says something like:
Wrong Code: PC Time XX:XX:XX:XX, Android UTC(-6)1/20/2023 YY:YY:YY:YY Diff ZZ:ZZ:ZZ:ZZ
It stays for 10-15 seconds and then disappears and things work again.
We understand. If these troubleshooting steps do not resolve the error, the next step would be a backup and factory reset of the phone.
If you continue to receive the error after resetting the phone, it is recommended to have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
I'm pretty sure after talking to others that the problem is with Android 13. I don't know exactly when it went on my phone but it can't have been long ago. So it may well have been consistent with the start of this problem.
Is there a way that I can return my phone to android 12 which worked fine?
We understand. If these troubleshooting steps do not resolve the error, the next step would be a backup and factory reset of the phone.
If you continue to receive the error after resetting the phone, it is recommended to have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
