Original topic:

Not receiving OTP codes/passwords from apps

(Topic created: 03-18-2026 01:52 PM)
982 Views
userfjVBxuZiro
Constellation
Options
Fold & Flip Phones

I have been having issues the past month receiving otp codes with my banking/credit cards/job login apps, and any other apps sending these codes. I've called Samsung and Tmobile and they ran diagnostic checks but found no technical malfunctions. I did all of the tips and tricks I saw on Google and YouTube but none have fixed the problem. I do still get the codes, but not until 30-60 min later, but by that time the code gas expired. 

6 Replies
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hiya, userfjVBxuZiro!

 

I understand how annoying and frustrating this is. Can you confirm a few bit of information, so I can better assist with this? What type of device you are using? Are you using the Samsung or Google Messages app? Have you checked that the device is up-to-date? What software version are you currently running?




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
userfjVBxuZiro
Constellation
Options
Fold & Flip Phones
Hello. I am currently using a Zold4 and a newly purchased Zfold7, both of which I am using Tmobile service. They are both not receiving otp codes. I tried switching between Google and Samsung msgs and still no fix.
0 Likes
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Thanks for confirming that information. Try checking the Google Play Services to see if there are any updates available.




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
IraqVet04
Supernova
Options
Fold & Flip Phones
I had the same issue when I upgraded from a Galaxy A23 to my current device Galaxy S25 FE about a month ago.
The Google Play System had a newer version on the A23 than the S25 FE. After about a day or two,I received the current version on my S25 FE and cured the OTP. I use Google Messenger.
Mujibar
Honored Contributor
Options
Fold & Flip Phones
Good tip!
IraqVet04
Supernova
Options
Fold & Flip Phones
Thanks brother.