I tried enrolling with the Samsung Care Plus for my z-fold 7 and when they wanted me to do the device qualification video it kept failing on their end saying there was a problem. The next morning I tried to call support and they said they already canceled my policy since I did not provide the verification in time (it had only been about 12 hours).
The representative said I could have emailed the video of the phone's condition (Even though nowhere did it say that I had that option and I didn't know until I called), I told her I could send the video now but she said I am not allowed to enroll in Samsung care plus again for 30 days.
So even though it's not my fault and their system wasn't working properly I'm not allowed to register my phone for now. Makes me worry a bit how the actual customer service / coverage will be if I do ever get someone to help.
