I dropped off my phone for a screen repair and enabled the new maintenance mode before I left it. The techs contacted me saying that they aren't able to start any repairs at all as they're not able to access the developer options and still said they need my PIN in order to start and finish the repairs. This has me very frustrated, what's the point of the mode if they're going to immediately need it disabled? And is that even a thing, do they have to have developer options enabled? I dropped it off at an Asurion site, so it's Samsung approved and everything...
Solved! Go to Solution.
Right, it was just a screen swap at a local store, didn't think I would need to wipe the phone first, plus that's what Maintenance Mode is for. The tech is claiming they needed to enable the Developer Options in order to run their tests, which MM prevented them from doing... I'm failing to see it's purpose if it's there to "protect our personal data", but almost any repair an "authorized" repair shop will need to do requires disabling this safety feature...
That's a fine option, but that's also the point of Maintenance Mode. It create a secondary temporary account so none other action is needed, but it prevents access to Developer Options. So it seems like a solution... but it doesn't really solve anything. Just delay my repair and the techs still need the PIN.
Hindsight now though, for sure I'd just go through and log out of everything before turning over. Not ideal... but better than nothing.
That's really good to know, thank you for testing this! Hopefully I won't have to go through this again but hopefully others who experience this pushback from repair shops we can tell them no, or the techs themselves will see this and realize they won't need it.
I just went through this as well. Pretty upset they wouldn't accept Maintenance Mode. The problem in my opinion is that if you send in to Samsung, they now request you use Maintenance Mode first. So why, as certified Samsung Repair Centers, are they not able to run the necessary diagnostics in the same manner as Samsung?