Original topic:

Error Message

(Topic created: 2 weeks ago)
jrjmpls
Asteroid
Options
Galaxy Fold

I've started getting an error message which comes over and over. It dims the screen and freezes everything. If I'm watching a video it stops. Can't do anything. The error message says something like:

Wrong Code: PC Time XX:XX:XX:XX, Android UTC(-6)1/20/2023 YY:YY:YY:YY Diff ZZ:ZZ:ZZ:ZZ

It stays for 10-15 seconds and then disappears and things work again.

Can anyone help me stop this?

Thanx


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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

We understand. If these troubleshooting steps do not resolve the error, the next step would be a backup and factory reset of the phone. 

If you continue to receive the error after resetting the phone, it is recommended to have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, We can certainly see why this error would be frustrating.

Have you verified your date, time, and time zone are all correct?

Try clearing the cache partition and repairing the apps through the recovery menu. 

To get to recovery mode: 
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously 
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 
- Use power button to select. 
- Run the repair apps option and your device will restart. 
You can also try testing the phone in Safe Mode to see if there is an app causing the error. https://www.samsung.com/us/support/answer/ANS00062983/
Please let us know if this helps.
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jrjmpls
Asteroid
Options
Galaxy Fold

I'm pretty sure after talking to others that the problem is with Android 13. I don't know exactly when it went on my phone but it can't have been long ago. So it may well have been consistent with the start of this problem.

Is there a way that I can return my phone to android 12 which worked fine?

 

 
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

We understand. If these troubleshooting steps do not resolve the error, the next step would be a backup and factory reset of the phone. 

If you continue to receive the error after resetting the phone, it is recommended to have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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