Broken S-Pen

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Asteroid

Broken S-Pen

I received my Note 9 on Wednesday, opened the box on Sunday and after barely using  the S-Pen 2 or 3 times the top of the S-Pen broke off.  Has anyone else experienced this?  I googled search this and sure enough there is a Youtube video that shows exactly what happened to me.  I think the new S-Pen is cheap in comparison to the previous Note's.

1 ACCEPTED SOLUTION

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Samsung Moderator
Solution
Accepted by topic author userwa40HLKEKm
‎08-30-2018 08:01 AM

Re: Broken S-Pen

@userwa40HLKEKm  @Andreiovici  @user8bOe7K5twO     Please send private messages to this link, and we will look in to this issue.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

140 REPLIES
Cosmic Ray

Re: Broken S-Pen

The top of mine wobbleles too much for my liking, feals low quality especially with that big CHINA on it...

Constellation

Re: Broken S-Pen

Happened to me too, I can see this happening pretty easily. The end has a very thin plastic housing for a part that gets a moderate amount of tension. Broke off for me. I called Samsung and they denied a replacement since it is physical damage. $50 for a new one.

Samsung Moderator
Solution
Accepted by topic author userwa40HLKEKm
‎08-30-2018 08:01 AM

Re: Broken S-Pen

@userwa40HLKEKm  @Andreiovici  @user8bOe7K5twO     Please send private messages to this link, and we will look in to this issue.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Broken S-Pen

Mine broke as well - and in the same spot as the others, i.e. top 1/3 where Samsung logo starts.   Called support and let them know what happened.   No help.  Told me to order a new one, but is not yet orderable.   I had a Note 4 S-pen for ~3-4 years and no issues.   My Note9 S-pen is now un-usable in less than 2 weeks.   :-(

 

Samsung Moderator

Re: Broken S-Pen

We mare sorry to hear about this. Please send the model and IMEI of your device to this link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: Broken S-Pen

Email the Samusng Moderator that is in this thread.  I did and they were a HUGE help!  Also, Best Buy does have the S Pens in stock if you need one right away which is what I did as I waited for help from Samsung.  They did end up replacing the S Pen so I would recommend emailing them.

Asteroid

Re: Broken S-Pen

I've just ordered a new S-Pen and not happy about it. I dropped my phone. It had a screen protector and case too. The pen came out and broke.  I've had Notes since 4 and I've never broken a pen. I was so mad.  The pen is a little flimsy. 

Samsung Moderator

Re: Broken S-Pen

If you go to Samsung.com and place your model number in the search bar. Then go to accessories and you can find SPens here.

Constellation

Re: Broken S-Pen

My spen is broken also after 4 days the quality of the note 9 spen is really horrible. I feel like it was a bad idea to upgrade to the 9 I should have just stick with my note 8. Now I'm suck with a broken pen that I have to figure out to fix on my own