Welcome to the community. I am happy to help with your Note 20 Ultra. In order to ensure complete understanding, can you provide a little more information about the zoom issue you are experiencing. Please explain more precisely what your device is doing or in this case, not doing. Is your camera refusing to zoom beyond 10x? Does it zoom beyond 10x and the picture quality is degraded? Has your device been updated recently? If possible can you upload a photo of what you are experiencing. Please get back to me so we can work through this.
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