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12-16-2022 11:09 AM (Last edited 06-02-2024 04:22 PM by SamsungChelsea ) in
Galaxy Note PhonesSo ever since the Galaxy Note 20 Ultra got it’s Android 13 update in November I’ve noticed that there’s an error with a certain feature. I am no longer able to do any form of editing of a screen recording. Usually you’re suppose to be able to shorten or crop a video, but I am unable to do any editing to the screen recording. When you got to edit the screen recording it loads to 100% BUT it doesn’t save your edits. As I said I did not experience any error until this update. I’ve had this phone since summer of 2021, and have been able to do all my screen recorded edits up until Android 13. This is a major issue that needs to be corrected. Verizon sent a security update in December but in that update there was no fix for the issue I have. Is anyone else have this issue or could you test this out yourself? I am not able to shorten the clip nor crop or edit in any way.
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12-24-2022 09:04 AM in
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12-22-2022 03:44 PM in
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12-23-2022 10:44 AM in
Galaxy Note PhonesHello, We understand how frustrating it is to not be able to edit your recordings. We have tested this on a Note20 Ultra T-Mobile device.
Once you save the screen recording, open the file in the Gallery.
Select the pencil icon to edit the recording.
Once the edits are made, select Save.
If the edits are not saving, make sure both apps are up to date, and try clearing the app cache for the Gallery and Photo Editor apps. https://www.samsung.com/us/support/answer/ANS00077611/
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01-28-2023 09:49 AM in
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12-24-2022 09:04 AM in
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12-24-2022 11:49 AM in
Galaxy Note PhonesAwesome - I was experiencing the exact same issue and this worked for me,
Thanks 😃