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Charger/ Note not functioning properly

(Topic created: 07-07-2026 11:01 AM)
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nikko26
Asteroid
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Galaxy Note Phones

I have noticed when I bought the  correct wall adapter to charge my note 9, it doesn't charge like it should.  It says 7 8 hours to get fully charged. When it is a 15 watt charger for my note 9, it should charge 2 hours and 45 minutes to complete to 100%. why is this happening ?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello nikko26,

Welcome to the Samsung Community!

I understand you're experiencing issues with your device charging slowly and not holding a charge as expected. Slow charging and rapid battery drain can definitely be frustrating.

To help narrow down the cause, I have a couple of questions:

  • Are you using an official Samsung charger, or is it a third-party (aftermarket) charger?
  • Does the charger provide the recommended wattage for your specific device model?

Iโ€™d like to rule out the charger as a possible cause before we move on to other troubleshooting steps. Once we confirm the charger and its specifications, we can look further into the device, charging port, battery health, or software settings

 




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Note Phones
Since the Note 9 was released in 2018 8 years ago 99% sure you need a battery replacement.


If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


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nikko26
Asteroid
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Galaxy Note Phones
Ok but my note 9 battery is fine it doesn't drain fast or drain at 38 % when its idling and im not using it it drains about 4 to 5 % every 5 hours
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello nikko26,

Welcome to the Samsung Community!

I understand you're experiencing issues with your device charging slowly and not holding a charge as expected. Slow charging and rapid battery drain can definitely be frustrating.

To help narrow down the cause, I have a couple of questions:

  • Are you using an official Samsung charger, or is it a third-party (aftermarket) charger?
  • Does the charger provide the recommended wattage for your specific device model?

Iโ€™d like to rule out the charger as a possible cause before we move on to other troubleshooting steps. Once we confirm the charger and its specifications, we can look further into the device, charging port, battery health, or software settings

 




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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