Duplicate Message Threads in Google Messages

[Unbreakable]

I switched to the Z Fold 8 and some of my messages have split into two seperate threads, and I have no idea how to merge them back.

I've seen some suggestions make sure number is listed, clearing the cache, unistalling and reinstalling and that doesn't seem to fix the issue.

[AAbbott]

Samsung can't help because Google messages is a Google app, not a Samsung app, and you would have to contact Google.  I believe that Google has a help forum just like this one, but for Google issues.

[Unbreakable]

Yea, I know Samung can't help but I thought I would try. Yes, I found a forum going back to 2024 by Google but none of those suggestions helped.

[AAbbott]

Open the messages app, tap your initial and tap on help and feedback, then tap feedback, then send your error report (much the same way as a Samsung error report), include the system log and any screen shots you may care to show them.

Or, you can email [email protected] or [email protected] They also list a phone #650-253-0000  this information can be found in the app support section of the app listing in the Play store.  FYI, there is always developer information listed with any app in the Play store.

[Unbreakable]

yes I know

[MamaD79]

Same

[Unbreakable]

I wasn't having this issue until I switched phones

[Unbreakable]

I reached out to google and all they said was provide feedback through the app I did and then I got an email response saying the inbox isn't monitored 😂😂😂😂, I'm over this.
Samsung should have never got rid of the message app.

[Canthavenicethings]

Agreed.

[AAbbott]

Why is it Sansung's fault that Google does not have a proper support channel?

[Unbreakable]

No one is blaming Samsung.
Thank you for your suggestions.