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Original topic:

Google Duo Notification Option Grayed Out

(Topic created: 09-22-2021 12:23 PM)
MarkRB
Asteroid
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Galaxy Note Phones

On my Note 10+ and my wife's S10, the ability to turn on notifications for Google Duo is turned off.  I"m not sure if this is a Google, Samsung, or AT&T problem.  

 

Does anyone else have this issue?

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DanG92263
Sun
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Galaxy Note Phones
I concur. Looks like "Received 1:1 calls" and "Received group calls" notifications are locked to on (and are grayed out) and can not be set to off.

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Je655
Red Giant
Options
Galaxy Note Phones
Mine is grayed out in the on position. So your notifications options are off and grayed out?
you can click the words of a notification category for more options, even if its on/off toggle is grayed out.
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Solution
DanG92263
Sun
Options
Galaxy Note Phones
I concur. Looks like "Received 1:1 calls" and "Received group calls" notifications are locked to on (and are grayed out) and can not be set to off.

View solution in context

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MarkRB
Asteroid
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Galaxy Note Phones

yes...mine are actually stuck to "on" as well.

 

Better news, some of the other trouble shooting items I tried worked last night.   I just assumed the fact it was "grayed out" was the issue, but it turns out it was other settings.

I took Duo off the list for battery saver (or battery optimization) and turned off data saving (I'm unlimited anyway...and spend 90% of my time at home on WiFi due to Covid WFH) and stopped allowing the phone to put idle apps to sleep.  My wife and I called each other and we got the notifications!

I guess I can cancel this request.

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