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bluehaze911
Asteroid

Kies Backup Fails After Marshmallow Update

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I just tried backing up my Note4 for the first time after updating to Marshmallow.  All items after the first 4 selected fail with the message "Error occurred.  Unable to proceed with backup.".  I have an unlocked SM-N910C and did not have any issues prior to the Marshmallow update.  Rebooting didn't help.  Using Kies v3.2.16044_2. Any suggestions?

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Black Hole

Re: Backup After Marshmallow Update Fails

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Hi, bluehaze911 and thanks for being part of our Samsung Community. We are glad to see your active participation and inquiry. We would like to recommend using http://www.samsung.com/ae/support/smartswitch/ to back up your device. Kies was created older versions of android and may not be optimized to handle marshmallow. You may need to reach out to regional support for this device for additional assistance. 

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2 REPLIES 2
Black Hole

Re: Backup After Marshmallow Update Fails

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Hi, bluehaze911 and thanks for being part of our Samsung Community. We are glad to see your active participation and inquiry. We would like to recommend using http://www.samsung.com/ae/support/smartswitch/ to back up your device. Kies was created older versions of android and may not be optimized to handle marshmallow. You may need to reach out to regional support for this device for additional assistance. 

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bluehaze911
Asteroid

Re: Backup After Marshmallow Update Fails

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Thank you.  I didn't realize Smart Switch also did backup/recovery.  I thought it was strictly for transferring from one phone to another.  I was able to get a complete backup using Smart Switch.

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