JUMP TO SOLUTION Solved

Original topic:

device incompatible for some downloads

(Topic created on: 3/28/20 3:59 PM)
userbrfdW1Z899
Constellation
Options
Galaxy Note Phones

Hi. I have a GT-N8000 I am trying to download certain apps but I keep getting the message "device incompatible" on Google play. the last app I tried downloading was zoom for video call. I checked for the device version but it seems there is no newer version of the software.

Can you advice what I can do to solve this?

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Joellem
Product Expert
Options
Galaxy Note Phones

hi @userbrfdW1Z899 

sadly since most of the apps available in the play store is only compatible with the new Android version for your device I suggest trying to use 3rd party apps the is compatible with your android version Kitkat

in the play store since your device has reached its end software version upgrades there is no official upgrades that can update your device

 

 

hopefully, this will help with your problem


Be sure to click " ✔ Accept as Solution" When you find an answer that works for you

View solution in context

1 Reply
Solution
Joellem
Product Expert
Options
Galaxy Note Phones

hi @userbrfdW1Z899 

sadly since most of the apps available in the play store is only compatible with the new Android version for your device I suggest trying to use 3rd party apps the is compatible with your android version Kitkat

in the play store since your device has reached its end software version upgrades there is no official upgrades that can update your device

 

 

hopefully, this will help with your problem


Be sure to click " ✔ Accept as Solution" When you find an answer that works for you

View solution in context