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Samsung Accounts Processing failed error

(Topic created: 02-27-2020 07:23 PM)
userKUjNdPlonp
Astronaut
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Galaxy S Phones

I recently updated my galaxy S9 to android version G960USQU7DTA8. And now the phone wont let me sign into my samsung account, it keeps coming up with the error "Processing Failed." I've tried to restart my phone, add 2 step verification via computer, and nothing is working.

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

@userKUjNdPlonp We recommend that you call in and talk to our Samsung Accounts department 855-795-0509

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

@userKUjNdPlonp We recommend that you call in and talk to our Samsung Accounts department 855-795-0509

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rjt21
Constellation
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Galaxy S Phones

I did that and they just tell you to factory reset your phone. Unacceptable that Samsung cannot provide a resolution to this problem. 

 

 

kneth
Cosmic Ray
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Galaxy S Phones

I did a factory reset on my Samsung Galaxy SM-A500G.

Since then, I cannot add the Samsung Account on to my phone. It says Processing failed.

But if I open a browser on my PC or Phone, I can sign-in to my Samsung Account.

Last evening I changed my password too. Still the same.

user3xCxngaxkV
Asteroid
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Galaxy S Phones

There are actually a handful of other solutions before you do the factory reset. https://www.windowsdispatch.com/fix-samsung-account-processing-failed-error/

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