Original topic:

Update frozen

(Topic created: 02-25-2020 07:11 AM)
userKGLABYikz4
Constellation
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Galaxy S Phones

Did an update back in August and now can't get the new updates as it says download update time left 000000 press download and says wait but nothing happens. So can't get latest downloads as this one is frozen

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SamsungLarry
Community Manager
Community Manager
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Galaxy S Phones

I recommend giving the device a factory reset and then attempting the update. Please ensure to back up all data prior to doing so.







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Solution
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Galaxy S Phones

Try 'emergency software recovery' in samsung smart switch for pc. It's under the 'more' menu after you connect your phone via usb.

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