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Original topic:

My camera keeps crashing.

(Topic created: 03-15-2023 12:31 PM)
CyborgQueen211
Astronaut
Options
Galaxy S21
Thankfully not while I am recording but it is a pain to have to re set up my tripod between takes. It started a while ago and I have tried all of the troubleshooting steps. Since then I downloaded an app for shooting time-lapse footage. That app works perfectly. Never crashes but the main app the one that came on the phone crashes after only a few minutes. There is also no error messages on the screen when it crashes.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hi, CyborgQueen211, and welcome to the Community. I can certainly understand the frustration of your Camera app crashing like this, and it is at least good you have another Camera application that works in the meanwhile. While you did say you tried all troubleshooting steps, I wish to still provide you with some, in case there is even one you haven't tried.

If it works with a third-party application but not with the native one, there's a possibility that or another third-party application may be responsible for the behavior. Use the Safe Mode guide and see if operating your phone under it allows Camera app functionality or not: https://www.samsung.com/us/support/answer/ANS00062983/

There is also the likelihood that doing a device cache partition clear can smooth out device behavior, especially after software updates. Simply follow these steps:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.


Lastly, you can try a factory reset. Make sure to back up everything you do not wish to lose via SD cards, cloud storage services, etc., and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician to diagnose further. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hi, CyborgQueen211, and welcome to the Community. I can certainly understand the frustration of your Camera app crashing like this, and it is at least good you have another Camera application that works in the meanwhile. While you did say you tried all troubleshooting steps, I wish to still provide you with some, in case there is even one you haven't tried.

If it works with a third-party application but not with the native one, there's a possibility that or another third-party application may be responsible for the behavior. Use the Safe Mode guide and see if operating your phone under it allows Camera app functionality or not: https://www.samsung.com/us/support/answer/ANS00062983/

There is also the likelihood that doing a device cache partition clear can smooth out device behavior, especially after software updates. Simply follow these steps:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.


Lastly, you can try a factory reset. Make sure to back up everything you do not wish to lose via SD cards, cloud storage services, etc., and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician to diagnose further. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html