Phone mic not working

[Members_s65VQ9T]

Hi there - my mic is working fine on every app but my "phone" app. No one can hear me at all on phone calls.

I've already tried rebooting a couple times and turning off Bluetooth. And my phone is fully updated software-wise.

Any ideas??

Thanks! 

[Samsung_Moderator · Accepted solution]

Hello Members_s65VQ9T ,

Thank you for reaching out to Community. I am sorry you are having these issues with your microphone on you device. There are few things that can be more frustrating.  There are a few troubleshooting steps for you to try that may help solve this issue. Please follow this link: http://www.samsung.com/us/support/troubleshoot/TSG10001652/  to get the steps outloned for you. I hope this helps.