Hello. A loose back panel can be concerning! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of damage, receipts or estimates of repairs, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
It might be because your battery has expanded and separated the case front and back. This happened on my old phone as well. You probably want to look at the cause of it separating.
If the battery doesn't last that long anymore it is probably the culprit. Try this "protect battery" in the future if you plan on keeping your phone for more than a couple years
Did you physically look at the battery to determine it was "fine?
A battery can act fine even when they are on their way out. About the only thing that can pop off the back is an expanding battery, which is a fire hazard.
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Warranty will cover that. If it is a swelling battery which does happen from lack of use.
What can be dangerous is if you try to charge a battery that has gotten to the point where you can see it swelling. “As you charge it, it will cause the electrolyte to break down even more,” Shi said. Then the battery may swell up more and eventually might rupture, and “the heat from the battery damage might cause a thermal event.”
Hello. A loose back panel can be concerning! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of damage, receipts or estimates of repairs, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
