Visual Voicemail Greeting

[MightyBlanket53]

Just bought an s21 yesterday. After seemingly endless phone calls with AT&T to fix my voicemail, I now can not change my greeting.

I record the greeting and hit save, then it defaults to the default gretting.

Please advise.

[Patriot1776USA]

2 ideas,

1. AT&T is responsible for your voice mail, so they should be able to reset it. Don't know why they didn't.

Or 2. within voice their should be a voice menu, where you can change your setting to include your greeting. Oh one more thing if you choose to call them (AT&T) again I would call from another phone, not the one in question

[MightyBlanket53]

They completely deleted my email and set up a new one. This seems to be a Samsung issue.

as mentioned I recorded my own greeting, but when I hit save it defaults back to the default gteeting.

[bill-e · Accepted solution]

@MightyBlanket53 

Please excuse my ignorance on this topic with AT&T.   Voicemail greetings are stored in the AT&T network.

If you're having an issue with Visual Voicemail, set up your greeting directly on AT&T.

• press and hold 1 or the Voicemail key.
• Enter your voicemail password if prompted.
• In the Main Menu, press 4 for Personal Options.
• Press 3 to Change Greetings.
• Follow the voice prompts to record a personal greeting.

[MightyBlanket53]

That shouldn't be necessary. I have always changed my greeting through the visual voicemail app. That app is what is malfunctioning.

[bill-e]

I figured as much, I thought thought you might want to change the greeting while you were working out the issue with the Voicemail app.

By the way, there is at least one review where the user had all his voicemail deleted when he tried to set it up through Visual Voicemail.

AT&T is the responsible app developer and they don't list a contact email.

[daveyboy64]

what if I forgot my password and can't get to my messages on voice mail

[MightyBlanket53]

You can dial 611 and get a temporary password.