Auto Rotate doesn't work

[userLBqd9qyL6L]

We recently switched to Verizon and my older Samsung screen will no longer auto rotate ?

[Bslip26]

What in the world, I'm trying to understand something here and you have that on as far as auto rotate but it won't rotate right, did you even do a factory reset on the phone

[Bslip26]

What phone do you have as far as it is a older model

[userLBqd9qyL6L]

Hi, thanks
I have a 22S.

[userLBqd9qyL6L]

It also used to be easy to copy a text message but that also went away with Verizon. I used could just highlight it and copy.

[Samsung_Moderator]

Hello userLBqd9qyL6L, welcome to the Samsung Community! We are happy to have you here and do understand the frustration your phone presents when it doesn’t rotate when you’d need it to. In this event we may benefit from some troubleshooting.

I have attached a link for troubleshooting the auto-rotate here:

https://www.samsung.com/us/support/answer/ANS10001977/

The troubleshooting for safe mode can be found here:

https://www.samsung.com/us/support/answer/ANS10003495/

Safe mode should be used if you can’t determine if an application is causing this mishap, or the device itself.

We sincerely hope that this will help and look forward to your response!