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Original topic:

Google message app unusable

(Topic created: 09-02-2024 07:53 AM)
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Mepalm68
Constellation
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Galaxy S22

My Google message app has been slowing down over the past few months and now I need to close the app every time I want to read a message. I then can't do anything else with the app unless I close it again. I have tried the following:

 

Rebooted phone

Cleared app cache

Cleared phone cache

Factory rest phone (with out losing data)

I have change the app to the beta version to download a different version. 

I have messages from Mom (who is gone) that I don't want to lose. 

I haven't uninstalled and reinstalled the app yet 

I have 1.7gb of messages on the phone. 

Is there anything else to do?

Thanks

1 Solution


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Solution
Je655
Red Giant
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Galaxy S22
I would recommend going into settings>accounts and backup and back up your data to Samsung cloud, Google drive or an external storage device to protect your important text messages.
Once you have a backup of anything important from your phone, you could try a complete factory reset.

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2 Replies
meself
Neutron Star
Options
Galaxy S22
Think low memory the issue
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Solution
Je655
Red Giant
Options
Galaxy S22
I would recommend going into settings>accounts and backup and back up your data to Samsung cloud, Google drive or an external storage device to protect your important text messages.
Once you have a backup of anything important from your phone, you could try a complete factory reset.
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