This update really messed up my phone; it's been a nightmare (frozen screen, phone restarts by itself, I've been missing phone calls due to glitches and couldn't answer).
You can do better SAMSUNG! But lately, your updates and services have been really disappointing.
Hello Trucker83, welcome to the Samsung Community. We are happy to have you here! I do understand how concerning and frustrating it is to have your device freeze on you. I will be happy to help you today! It seems like your phone is unfortunately in a boot loop. I do have some troubleshooting steps you may want to take to prevent this from happening. Please refer to the link here to first start your phone in safe mode:
While I appreciate your efforts to assist, the provided troubleshooting steps have not resolved the issue. The current situation is unsatisfactory, and it appears that Samsung's commitment to quality and customer satisfaction may be compromised by a focus on financial gains, particularly given the perceived decline in the quality of recent updates. This situation leaves little room for optimism regarding future interactions with the company.
Hello Trucker83, I just wanted to reach back out and confirm to you that we sincerely care about your situation. I would be grateful to help you with more troubleshooting steps, so we can discover the main culprit of your issue. We value your time, and we are here to help. Please give these additional troubleshooting steps a go, this way we can begin the process of elimination.
Following the recent update to my device, I have observed over six hours of uninterrupted operation without any reported glitches. The system has maintained stability, precluding the need for a restart. This performance suggests a successful implementation, and as a customer, I am currently satisfied with the outcome.
Ugh, here we go again; it was too good to be true. My phone's acting up again!... again! Glitches, frozen screen, it's so frustrating.
Can SAMSUNG seriously invest in customer satisfaction and actually fix the problems these recent updates are causing? I mean, keeping us happy is your only job so we don't switch to someone else.
So, Samsung's got all these new gadgets coming out โ phones, smartwatches, the whole shebang. Good for them, I guess. But what about that ONE UI 8.0 update problem that's making my phone freeze, restart, and even die during calls? You guys still haven't gotten around to fixing that?
Yes my phone freezes. I thought it was a way that Samsung wanted to let me know to get a new phone. It did not freeze or drop calls until the upgrade. Rule of thumb for the modern tech world, "If it's not broke, don't fix it."
Millions and millions of people got the upgrade. As with any upgrade a statistical handful of people have issues. These issues are usually because of third party apps that may be interfering or some setting or configuration on the user's part. You have an older phone, with years of use and downloaded apps. Any update has to potential to cause errors under those conditions.
First of all, Samsung is not going to fix anything that is not reported via submission of an error report and device logs with a detailed explanation of the problem.
Second, if a problem is not officially reported (reddit and Samsung forums don't count), the issue doesn't officially exist.
Third, if you ever posted about your issue in the public forum, you may have gotten suggestions from other users on how to fix your issues.
So, have you ever put in an error report to the Samsung engineers?
I appreciate your opinion, and it's funny that I did all of that. Also, I got an S22 Plus phone, which I guess isn't old. Just so you know, they released a new patch after my complaints. My phone was great for a day, and then the problem returned with no solution. If I need to buy a new phone, it's not going to be a Samsung again.
