Step counter issue

[GrimReaper4383]

Anyone know why mine isn't working properly? Mine has been on 0 all day.

[Focus]

Are you walking backwards ?

[GrimReaper4383]

Good one 😊

[Focus]

I'm glad you have a sense of humor 😊

[Samsung_Moderator]

Hi there GrimReaper4383!

I can understand how frustrating this can be. Can you provide me a bit more information to better assist you?

Which device are you using?

Here are a few troubleshooting steps to try:

1. Perform a restart on the device.

2. Check for software updates on the device and on the Samsung Health app.

3. Clear Cache: Go to Settings > Apps > Samsung Health > Storage > Clear cache.

Let me know if this helps!

[GrimReaper4383]

None of that fixed it.

[xb99]

hi yes!! mines been doing that for the past 2 days and tried resetting too

[pajjas]

Also the option for pause and start step counter is gone!!! Bravo Samsung! Installing third party app. Thanks!