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03-27-2023 01:16 PM in
Galaxy S23Solved! Go to Solution.
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03-31-2023 08:14 AM in
Galaxy S23Hello, We understand how frustrating it is for the S Pen to disconnect. This article provides some steps such as resetting the S Pen and making sure there are no magnets nearby. https://www.samsung.com/latin_en/support/mobile-devices/what-to-do-if-your-s-pen-is-often-disconnect...
Another step to try is Resetting All Settings. This can be found by going to Settings>General Management>Reset.
We also recommend submitting an error report when you experience the disconnect. https://www.samsung.com/latin_en/support/mobile-devices/how-to-use-the-samsung-members-app/
If you continue to experience frequent disconnects, we recommend having the phone evaluated at an authorized service center. https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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03-27-2023 08:08 PM in
Galaxy S23- Mark as New
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03-30-2023 04:05 PM in
Galaxy S23- Mark as New
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03-30-2023 04:00 PM in
Galaxy S23It happened with the first phone I received, I thought it was a phone malfunction. Returned the phone, which was a huge hassle, only for it to happen to this phone a few days ago.
I called samsung and was told to go under settings and change svpen settings to always connected however I feel that for this amount of money it should work properly. Having it connected always drains the battery.
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03-30-2023 04:05 PM in
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03-30-2023 04:12 PM in
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03-30-2023 04:16 PM in
Galaxy S23- Mark as New
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03-31-2023 08:14 AM in
Galaxy S23Hello, We understand how frustrating it is for the S Pen to disconnect. This article provides some steps such as resetting the S Pen and making sure there are no magnets nearby. https://www.samsung.com/latin_en/support/mobile-devices/what-to-do-if-your-s-pen-is-often-disconnect...
Another step to try is Resetting All Settings. This can be found by going to Settings>General Management>Reset.
We also recommend submitting an error report when you experience the disconnect. https://www.samsung.com/latin_en/support/mobile-devices/how-to-use-the-samsung-members-app/
If you continue to experience frequent disconnects, we recommend having the phone evaluated at an authorized service center. https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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03-30-2023 04:34 PM in
Galaxy S23