Original topic:

Samsung notes

(Topic created: 2 weeks ago)
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mrvlfan
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Galaxy S23
So i accidentally uninstalled my notes app i use all the time. When i reinstalled it, many of my notes, info from some notes are missing and didn't get added back in. The app was synching to the cloud, but seem it wasn't backed up. I called samsung customer support amd they said they don't know of any other ways to get my notes back.
So would anyone know of any methods to get back my missing notes that didn't download?
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mrvlfan
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Galaxy S23
Also does anyone know how to back up the app automatically?
so this doesn't happen again amd so i don't have to remember to back it up evy so often
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SamsungModerator1
Community Manager
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Galaxy S23

Hello mrvlfan, thank you for your feedback. I understand your concerns regarding accidentally deleting the Notes App and not being able to retrieve all of your notes after downloading the app back. Did you have your Samsung Notes app synchronized with your Samsung Account or even backup to a different file options such as Google Drive? Here is a link to some information to assist you with the Samsung Notes App: https://www.samsung.com/us/support/answer/ANS10001384/.

If you need further assistance please let me know. 




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


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mrvlfan
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Galaxy S23
It was synced to the samsung cloud, but not backed up. So im not sure if possible ro just download the files that were synced before i deleted the app
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mrvlfan
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Galaxy S23
Also this happened after thr app was recently updated. I don't like the new layout. I was hoping to revert to the older verion i liked better. Is there a way to swotch to am order version?
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AAbbott
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Galaxy S23

So, it wasn't an accidental uninstall as you stated in your original post.  You deleted it on purpose hoping to downgrade to an earlier version.  The only way I know of to downgrade an app would be to go to apk mirror and find the apk for the version of notes that you want (if it's there).  As for your notes syncing, if sync was on, then the notes should have returned when you reinstalled the app, regardless of whether it was backed up as well.  Make sure sync is on in your restored version.  I don't think there's a way to independently or automatically back up the notes other than with sync.   The notes app is not included in Samsung's automatic backup because of the sync feature.  It has been my understanding that notes data has been wholly contained in the cloud, not on the device once sync is enabled.  I also thought that sync was on by default. 

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mrvlfan
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Galaxy S23
Yeah well i was able ro do that with gmail once sinfe it had a glitch wmd i couldn't uninstall the app. It just uninstalled the current version of it, so thought the samee would work for notes
Ans sync was already on si I don't get why they all didn't return
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AAbbott
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Galaxy S23

Are you saying sync was already on in the reinstalled version?  If so, the notes should have returned.  On some apps you can uninstall only the updates, those are usually the apps that cannot be uninstalled because they are built in.  Once you see the uninstall option( rather than uninstall updates), it will completely uninstall the app and all its settings.

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mrvlfan
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Galaxy S23
Yes sync was already on before it was installed and after it was reinstalled.
For some odd reasoj a lot of notes were missing or not there ar all. So was hoping there was another way to download them, but doesn't seem so.
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Robin621k
Honored Contributor
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Galaxy S23
Look in your my files app and see if they are there.
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