JUMP TO SOLUTION Solved

Original topic:

Whatsapp Front Camera Problem

(Topic created: 06-25-2023 04:26 AM)
3100 Views
Teccno
Constellation
Options
Galaxy S23

Hello, I am a new s23 user. I just completed my installation.

 

But I encounter problems such as pixelation and excessive darkness in Whatsapp front camera. There is no such thing in the main camera application, but when taking photos from whatsapp, the image is excessively pixelated. How can we solve it? It seems like an API problem, but I didn't know. Is there any news about this?

 

Will it be fixed?

I just got the phone. It's very annoying.

I don't know if it is api support or something else. But it is very sad that such problems still persist 3 months after the phone came out, especially in such a simple application.

 

image.pngimage.png

1 Solution


Accepted Solutions
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello Teccno, Welcome to the Community. We understand the frustration of poor quality from the camera within an app. There are some steps that may help.

First, make sure your camera lens is clean and scratch free.
Restart Whatsapp.
Check for updates.
Clear cache and data for the app.
Check your network connection.
Restart your phone.
Un-install and re-install Whatsapp.

As this is only happening with the Whatsapp app, if the steps do not help, we recommend reaching out to Whatsapp for additional assistance.

View solution in context

2 Replies
Teccno
Constellation
Options
Galaxy S23

image.pngimage.png
New day, still not solved

0 Likes
Reply
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello Teccno, Welcome to the Community. We understand the frustration of poor quality from the camera within an app. There are some steps that may help.

First, make sure your camera lens is clean and scratch free.
Restart Whatsapp.
Check for updates.
Clear cache and data for the app.
Check your network connection.
Restart your phone.
Un-install and re-install Whatsapp.

As this is only happening with the Whatsapp app, if the steps do not help, we recommend reaching out to Whatsapp for additional assistance.