Does anyone else's fingerprint not seem to work since the last update? My fingerprint sensor will work randomly and then most times doesnt. I tried re-registering it but nope, doesnt get past the 20%. I dont have a screen protector on and it isn't scratched on the sensor area. I have the s25 ultra
well, you're kinda out of options unless you want to get a new device 💔 maybe find some free time to drive over or wait until it resolves on its own. i unfortunately don't know what else could help 😭
I give Samsung smart tutor people 10 to 15 minutes. If they can't figure out how to fix whatever problem I have. I thank them. I hang up, wait 5 minutes and called. And get another tech person usually they're able to fix or find out what to do. They can see your screen.They can adjust items, or you can ask them to tell you what to do.When they see what needs to be done.
Sometimes if your finger is too dry it won't work. I get my finger wet, dry it off, then it works! It's a hack I found thru Google I think? Doesn't matter, it works
I'm having the same issue, only mine is just telling me finger print recognition is not working properly. Its not even giving me the option to try.. And I can't remember certain log in info either😵
Hey y'all! I understand how important it is to have your Fingerprint sensor working to be able to access certain stuff on your phone. Try checking out this article here: https://www.samsung.com/us/support/troubleshoot/TSG10005025/. This link gives additional steps on Fingerprint concerns.
If the steps does not work, a service repair may be required.
