Original topic:

Ultra 25 Update causing Samsung email problems

(Topic created: a week ago)
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userjm4TnwZBCQ
Cosmic Ray
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Galaxy S25

I have an Ultra S25 and ever since I did the update last week, now it won't let me compose or send emails.  It comes up with an error saying: 

Unable to use Compose. Tap SETTINGS, then allow the following permissions and try again:

Contacts and accounts

Music and audio

The problem is there is no option when I go to settings for contacts & audio, nor music & audio, so I tried permissions, but there is nothing under permissions either.

Help, what do I do? Thank you!

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1 Reply
SamsungMod
Community Manager
Community Manager
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Galaxy S25

Hey @userjm4TnwZBCQ and welcome to the Community! I see you are having a couple issues following the update and I'd like to recommend that you submit an error report so that a Samsung technician can reach out to you directly. To submit an error report follow these steps.

  1. On your Galaxy phone or tablet, touch and hold the Samsung Members app icon.
    Note: It may be in a Samsung apps folder.
  2. In the pop-up menu, tap Error reports.
  3. Choose a category that pertains to your issue.
  4. Next, fill out the required fields. You can also add an image or voice recording by tapping Attach (the paper clip) in the top right corner, and then selecting your desired option.
  5. Select Send system log data if youโ€™d like to include system data stored on your device.
  6. When youโ€™re finished, tap Send (the arrow) in the top right corner to send your report.

Thank you for posting and I hope this is quickly resolved for you!




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


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