Watch Active 2 touch is not responding

[zololoy]

Hey everyone is anyone having trouble with watch active 2 touch screen not responding ?

I try rebooting, and is not doing anything 

HELP PLEASE

[Samsung_DBlHqrQ]

Same here. mine went out a few months ago, came back to working and now is out again.

[MrQue]

I can understand how frustrating this issue can be I recommend that you try the following troubleshooting steps

[SamsungRei · Accepted solution]

I know this is annoying. If factory resetting the watch is not successful, it is recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky Please include the model code and the serial number or IMEI number of the watch.

[userybi3NYcEC5]

My touchscreen just stopped responding. I've tried rebooting and factory setting with no luck. Side buttons work but I can't pair my phone again without the touchscreen.