Original topic:

Microwave Error Codes

(Topic created: 04-05-2024 05:45 AM)
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JK64
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Kitchen and Family Hub

Reference #<hidden> - I love the microwave. However, after a little over a year of use, the popcorn and power level features no longer function. In addition, the time can not be set. A big disappointment!

Additional information - The potato feature now doesn't function.  I've unplugged and replugged but does not help.  Seems just a matter of time before all features stop functioning.

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Samsung_Moderator
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Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! I see how this can be frustrating with your microwave not functioning properly. I would recommend trying a power cycle on the microwave first. If this does not help then service would be required. Depending on your warranty you will have a few options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I see how this can be frustrating with your microwave not functioning properly. I would recommend trying a power cycle on the microwave first. If this does not help then service would be required. Depending on your warranty you will have a few options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/