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Original topic:

Electric Range Burners Get Too Hot

(Topic created: 4 weeks ago)
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qualitynice
Constellation
Options
Kitchen

My electric range burners have no temperature control.

My model number is NE59J7650WS.

Thanks!

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1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen

Hi, qualitynice, Welcome to the Community! We understand your concern that the cooktop burners aren't responding to the different temperature settings, and we want to help. Thank you for providing the model number you have.

 

We researched your concern to we believe that this guide will provide more information to help with the burners not working right:

 

http://www.samsung.com/us/support/troubleshoot/TSG10002324/


If after reviewing this guide, you find that service is needed, please feel free to reach out to us to get service set up with one of these options:

 

Online at https://www.samsung.com/us/support/service/
Contacting Customer Support at 1-800-Samsung (1-800-726-7864)
Contacting a Moderator through Private Message

 

Please have this information available when you reach out:
Model Number
Serial Number
First and Last Name
Best Contact phone number
Address where the unit is located
Email address




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen

Hi, qualitynice, Welcome to the Community! We understand your concern that the cooktop burners aren't responding to the different temperature settings, and we want to help. Thank you for providing the model number you have.

 

We researched your concern to we believe that this guide will provide more information to help with the burners not working right:

 

http://www.samsung.com/us/support/troubleshoot/TSG10002324/


If after reviewing this guide, you find that service is needed, please feel free to reach out to us to get service set up with one of these options:

 

Online at https://www.samsung.com/us/support/service/
Contacting Customer Support at 1-800-Samsung (1-800-726-7864)
Contacting a Moderator through Private Message

 

Please have this information available when you reach out:
Model Number
Serial Number
First and Last Name
Best Contact phone number
Address where the unit is located
Email address




Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.